SPECIAL COVID-19 POLICIES
Please note that we have special cancellation policies in place during the Covid-19 pandemic. We are adjusting to the ever-changing guidelines to ensure the health and safety of everyone at PCB. In order to do this, and to keep operating at a limited capacity, we have suspended many of the policies below to make most classes/events/camps non-cancellable and non-refundable. Instead, we are providing many alternative arrangements (take-home supply kits, etc.) to help accommodate changing needs. Please make sure you understand the current policy, which will be outlined at registration, for the class or camp you are registering for. For more info on current policies, read this or contact info@portlandcraftbar.com.
Class Registration Process
Register online for any kids, adult or family class. Click the Register button next to the class you'd like to take and you'll be taken to our external registration system to complete your order. Classes will be marked "Full" online if there are no spaces remaining, in which case you can email Leah@portlandcraftbar.com to join a wait list or join the wait list online if available.
Cancellations
We work hard to create the best experience possible for everyone in all of our classes. In order to do that, we have to be sticklers about cancellations and no-shows- sorry! We want you to be happy, so wherever we can we offer flexible options. Read below to learn more about our policies and options.
One-Time Classes
In order to provide you with the very best experience, we plan ahead for our classes by purchasing supplies and scheduling staff and instructors (and thinking about how great it will be to have you there!). So we unfortunately cannot provide refunds or make ups for cancellations or no-shows for our one-time classes. We do love to accommodate as many people as possible though, so if you cancel at least 3 days before a one-time class and we are able to fill your spot from an existing wait list, you will be refunded the class amount less a 25% processing fee.
Class Series
Portland Craft Bar Class Series include weekly, weekend, and adult/family class series. As with the one-time classes, a lot of planning goes into a class series, so we cannot provide refunds or make ups for cancellations or no-shows for the entire series or for any class within a series. If you miss a class in a series and we have another open spot in an identical class within the same term, you are welcome to attend that alternative class as a make up. Please call or email prior to missing a class to see if a make up is possible. Please see our Kids Class Series program information for additional details on class cancellation policies.
No School Days
Portland Craft Bar No School Days include Spring Break, Summer, Winter Break and PPS no school days. Again, a lot of planning goes into our No School Days for each registrant, so we cannot provide refunds for cancellations, illness, or no-shows for an entire week or for any class within a workshop period, except for the following situations:
Spring Break - If cancelled by 1/1 you will be refunded the class amount less a 25% processing fee. If cancelled by 2/15 and your spot can be filled from an existing wait list, you will be refunded the class amount less a 25% processing fee.
Summer - If cancelled by 4/15, you will be refunded the class amount less a 25% processing fee. If cancelled by 6/1 and your spot can be filled from an existing wait list, you will be refunded the class amount less a 25% processing fee. If cancelled by 6/1 and your spot cannot be filled from an existing wait list, you will be refunded 50% of your class fee.
Winter Break - If cancelled by 10/1 you will be refunded the class amount less a 25% processing fee. If cancelled by 11/1, and your spot can be filled from an existing wait list, you will be refunded the class amount less a 25% processing fee.
General No School Days - If cancelled 31 days before class you will be refunded the class amount less a 25% processing fee. If cancelled within 30 days of class, and your spot can be filled from an existing wait list, you will be refunded the class amount less a 25% processing fee.
Parties
Party dates are not considered booked until your party payment and contract are submitted to Portland Craft Bar; dates are booked on a first come, first served basis. Once a party is booked, you may cancel up to 30 days prior to the party date and you will be refunded/credited the party amount less a 25% processing fee. If cancelled within 15 days of the party date, you will be refunded/credited 50% of the party amount. Any cancellations made within 14 days of a party date are non-refundable.
Inclement Weather
In the case of inclement weather, Portland Craft Bar will use the PPS criteria for closure during regularly scheduled school (i.e. if PPS is closed because travel is unsafe, we will be closed too), or City of Portland recommendations during school breaks. We will notify all class registrants and promptly reschedule the affected class. Should the rescheduled date be unsatisfactory, we'll issue you a full refund.
Class Minimums
In the rare case that a class does not reach registration minimums (3 registrants for one-time classes, 5 registrants for class series and no school days), PCB reserves the right to cancel the event. We will give as much notice as possible to registrants if this is necessary and we make every effort to make sure this doesn't happen! We will also offer a replacement option.
One-Time Classes
In order to provide you with the very best experience, we plan ahead for our classes by purchasing supplies and scheduling staff and instructors (and thinking about how great it will be to have you there!). So we unfortunately cannot provide refunds or make ups for cancellations or no-shows for our one-time classes. We do love to accommodate as many people as possible though, so if you cancel at least 3 days before a one-time class and we are able to fill your spot from an existing wait list, you will be refunded the class amount less a 25% processing fee.
Class Series
Portland Craft Bar Class Series include weekly, weekend, and adult/family class series. As with the one-time classes, a lot of planning goes into a class series, so we cannot provide refunds or make ups for cancellations or no-shows for the entire series or for any class within a series. If you miss a class in a series and we have another open spot in an identical class within the same term, you are welcome to attend that alternative class as a make up. Please call or email prior to missing a class to see if a make up is possible. Please see our Kids Class Series program information for additional details on class cancellation policies.
No School Days
Portland Craft Bar No School Days include Spring Break, Summer, Winter Break and PPS no school days. Again, a lot of planning goes into our No School Days for each registrant, so we cannot provide refunds for cancellations, illness, or no-shows for an entire week or for any class within a workshop period, except for the following situations:
Spring Break - If cancelled by 1/1 you will be refunded the class amount less a 25% processing fee. If cancelled by 2/15 and your spot can be filled from an existing wait list, you will be refunded the class amount less a 25% processing fee.
Summer - If cancelled by 4/15, you will be refunded the class amount less a 25% processing fee. If cancelled by 6/1 and your spot can be filled from an existing wait list, you will be refunded the class amount less a 25% processing fee. If cancelled by 6/1 and your spot cannot be filled from an existing wait list, you will be refunded 50% of your class fee.
Winter Break - If cancelled by 10/1 you will be refunded the class amount less a 25% processing fee. If cancelled by 11/1, and your spot can be filled from an existing wait list, you will be refunded the class amount less a 25% processing fee.
General No School Days - If cancelled 31 days before class you will be refunded the class amount less a 25% processing fee. If cancelled within 30 days of class, and your spot can be filled from an existing wait list, you will be refunded the class amount less a 25% processing fee.
Parties
Party dates are not considered booked until your party payment and contract are submitted to Portland Craft Bar; dates are booked on a first come, first served basis. Once a party is booked, you may cancel up to 30 days prior to the party date and you will be refunded/credited the party amount less a 25% processing fee. If cancelled within 15 days of the party date, you will be refunded/credited 50% of the party amount. Any cancellations made within 14 days of a party date are non-refundable.
Inclement Weather
In the case of inclement weather, Portland Craft Bar will use the PPS criteria for closure during regularly scheduled school (i.e. if PPS is closed because travel is unsafe, we will be closed too), or City of Portland recommendations during school breaks. We will notify all class registrants and promptly reschedule the affected class. Should the rescheduled date be unsatisfactory, we'll issue you a full refund.
Class Minimums
In the rare case that a class does not reach registration minimums (3 registrants for one-time classes, 5 registrants for class series and no school days), PCB reserves the right to cancel the event. We will give as much notice as possible to registrants if this is necessary and we make every effort to make sure this doesn't happen! We will also offer a replacement option.